Returns & Refunds
Straightforward. Fair. No-nonsense.
We know that when your vehicle is down, the last thing you want is complicated return policies.
OmniFlash keeps things simple, fast, and transparent.
30-Day Return Window
You can return your ECU within 30 days of delivery.
To qualify, the unit must be in the same condition it was shipped in no damaged pins, no burnt boards, and no physical abuse.
Refunds for ECUs
Once we receive and inspect the ECU:
- Approved returns are refunded to your original payment method
- Refunds typically process in 2–4 business days
- You'll be notified as soon as the refund is issued
We do not charge restocking fees.
Non-Returnable Situations
We cannot accept returns if:
- The ECU was installed incorrectly
- The unit was damaged by wiring issues, shorts, or bad grounds
- The wrong VIN was provided
- The ECU was opened, tampered with, or modified
- The ECU was physically damaged or contaminated (water, corrosion, etc.)
If the unit is not returnable, we'll provide a clear explanation.
Exchanges & Replacements
If the ECU we sent has a programming or hardware issue:
- We verify the symptoms
- We program a replacement
- We ship it with free 2-day delivery
- We include a prepaid label to return the faulty unit
Our goal is always to get you back on the road fast.
Wrong Part Ordered?
If you ordered the wrong part by mistake, don't worry.
You can return it within 30 days, as long as the ECU is:
- Unused
- Undamaged
- In original condition
We can also help you identify the correct part number using your VIN.
Items Lost or Damaged in Shipping
If you purchased Ship Protection ($5):
→ You receive an instant replacement or refund, with no carrier claims and no waiting.
→ Damage or loss is resolved immediately.
If Ship Protection was not purchased:
→ We must follow the carrier's official investigation process.
How to Start a Return
Just contact us through:
- eBay Messages
Tell us your VIN and describe the issue, we'll guide you from there.
We don't make you fill out forms or jump through hoops.
Refund Timelines
After your return arrives:
- Inspection: 1–2 business days
- Refund issued: Same day as approval
- Funds reflect: 2–4 business days (varies by bank)
Our Promise
We don't hide behind policies.
We don't play games with refunds.
We treat customers with the same fairness we'd want if our own vehicle was stuck.
When you choose OmniFlash, you choose:
Fast service. Fair policies.
Lightning Fast ECU Solutions.